Conversational Designer

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization • Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers • Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations • Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution • Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases • Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations • Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact • Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models • Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures • Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally • Partner closely with teams in North America while helping establish regional expertise and customer success across APAC • Collaborate with Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success teams • Act as a trusted advisor to customers throughout implementation • Help customers design, build, and maintain their own models using Cresta Opera

🎯 Requirements

• Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders • Demonstrated project management experience, including managing multiple complex workstreams simultaneously • Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment • 2+ years of experience in conversational design, conversational AI, bot development, or related fields • Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences • Experience working directly with enterprise customers in implementation, consulting, or delivery roles • Experience operating in global or international customer environments preferred • Fluency in a second language strongly preferred • Background in Linguistics preferred • Experience with prompt engineering preferred • Experience with Dialogflow CX preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time to promote a healthy work-life blend • Base + Bonus + Equity • Comprehensive benefits package for you and your family