Senior Forward Deployed Engineer – AI Agent

🕒 April 30

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools. • Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration. • Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments. • Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions. • Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives. • Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. • Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI. • Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. • 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering. • Proficiency in Python and Golang, with the ability to write clean, efficient code. • Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred. • Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred. • Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). • Hands-on experience with integrating systems via APIs, webhooks, and data pipelines. • Excellent communication and project management skills. • Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions. • You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.

🏖️ Benefits

• We offer Cresta employees a variety of medical benefits designed to fit your stage of life • Flexible vacation time to promote a healthy work-life blend • Paid parental leave to support you and your family