Client Services Representative

Job not on LinkedIn

🕒 July 29

🌐 Philippines, India – Remote

🇵🇭 Philippines – Remote 🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Provide exceptional customer support via phone, email, and chat in a professional, friendly, and empathetic manner • Respond to client inquiries and resolve issues while meeting team response and resolution time goals • Educate clients on background screening services, required documentation, and the adverse action process • Assist clients with creating user accounts, processing orders, and navigating the background screening platform • Train new clients on the billing process and system functionality • Collaborate with internal departments to obtain necessary information and documentation required to complete searches • Build and maintain positive relationships with clients by delivering timely and accurate support • Perform other administrative and client service duties as assigned

🎯 Requirements

• At least high school diploma or equivalent • At least 1–2 years of experience in a client services or customer support role within a call center environment • Strong verbal and written English communication skills • Excellent customer service and problem-solving skills with a positive, solution-oriented mindset • Ability to work independently while collaborating effectively with a team • Strong organizational skills with the ability to manage multiple tasks simultaneously • Proficiency with Google Workspace (G Suite) and Microsoft Office applications • Experience using Salesforce is preferred • Background screening industry experience is preferred • Proven ability to build and maintain strong client relationships • Comfortable working on a computer for extended periods and navigating multiple applications and browser windows • Strong internet research skills and a typing speed of at least 45 WPM • Reliable attendance and commitment to delivering high-quality client support • Minimum Technical and Work Environment Requirements: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. • Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.