Intake Specialist, Chinese Bilingual

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• - Receive and log all incoming referrals via phone, fax, email, and referral portals in the intake tracking system accurately and in real time • - Conduct initial eligibility screenings to verify insurance coverage, benefit levels, and ABA service authorization requirements • - Gather and organize all required intake documentation from families and referring providers, including diagnostic evaluations, prescription letters, and consent forms • - Communicate referral receipt and next-step instructions to families promptly and professionally • - Escalate complex or high-priority referrals to the Lead Intake Specialist as appropriate • **Authorization Support ** • - Assist in the preparation and submission of prior authorization requests for ABA services to Medicaid, managed care organizations, and commercial insurance payers • - Follow up on pending authorization submissions and document status updates in the tracking system • - Coordinate with clinical staff (BCBAs / LBAs) to collect required clinical documentation in support of authorization requests • - Flag cases that may require Single Case Agreement (SCA) processing and refer them to the Lead Intake Specialist or SCA Specialist • - Monitor approaching authorization expiration dates and initiate re-authorization outreach under the direction of the Lead Intake Specialist • **Family & Referral Source Communication** • - Contact families in a timely manner upon referral receipt to explain the intake process, collect required information, and address general inquiries • - Provide empathetic and professional communication throughout the enrollment process, recognizing that families are often navigating a complex and unfamiliar system • - Respond to inbound inquiries from families, pediatricians, schools, and other referral sources regarding intake status, required documents, and next steps • - Ensure families are informed of any delays, documentation gaps, or payer-related requirements affecting their enrollment timeline • **Documentation & Data Integrity ** • - Maintain accurate, complete, and up-to-date records for all referrals and active intake cases in the designated tracking system • - Ensure all intake files meet documentation standards required by payers, regulatory bodies • - Conduct routine audits of assigned intake cases to identify missing documents, outstanding items, or stalled pipeline stages • - Generate status reports on assigned caseload as requested by the Lead Intake Specialist or Director of Operations • **Cross-Functional Coordination ** • - Collaborate with the billing, clinical, and scheduling teams to ensure seamless handoff from intake authorization to active service delivery • - Participate in intake team huddles, pipeline reviews, and cross-departmental coordination meetings as directed • - Support the Lead Intake Specialist with special intake projects, payer-specific workflows, or capacity-driven assignments as needed • - Adhere to all HIPAA regulations and confidentiality policies when handling client records and communications

🎯 Requirements

• - High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred • - Minimum 1–2 years of experience in a healthcare intake, patient access, insurance coordination, or administrative support role • - Working knowledge of health insurance terminology, including prior authorizations, eligibility verification, EOBs, and Medicaid managed care • - Strong organizational skills with the ability to manage multiple active cases simultaneously without sacrificing accuracy • - Excellent written and verbal communication skills, with demonstrated ability to communicate sensitively with families navigating healthcare systems • - Proficiency in Microsoft Office Suite and/or Google Workspace; comfort learning new intake and tracking systems quickly • - Strict adherence to HIPAA regulations and confidentiality standards in all aspects of the role • **Preferred ** • - Experience in an ABA therapy, behavioral health, or pediatric healthcare intake or patient access environment • - Familiarity with New York State Medicaid managed care plans, commercial payer prior authorization portals, and ABA-specific authorization requirements • - Bilingual in English and Spanish — strongly preferred • - Experience using electronic health record (EHR) systems, CRM platforms, or intake management software • - Demonstrated ability to work within structured, process-driven environments with defined performance metrics and turnaround standards

🏖️ Benefits

• - **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • - **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • - **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward. • - **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • - **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • - **Work-Life Balance at Its Best: **Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.