Staff Technical Support Engineer

Job not on LinkedIn

🔥 5 minutes ago

🇩🇪 Germany – Remote

💵 €92.2k - €120k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 0%

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Provide extraordinary technical support to Enterprise customers through Slack, email, online meetings, and other channels • Research, diagnose, troubleshoot, and identify solutions for customer issues • Document and share knowledge internally and externally via Slack, Cribl Curious, team sessions, knowledge-base technical notes, articles, and real-time forums • Follow procedures to reproduce and escalate unresolved issues to appropriate internal teams • Provide prompt and accurate customer feedback, set achievable expectations, and record and close issues properly • Create and update reference materials to enable surrounding teams • Mentor Support Engineers • Direct technical success on customer escalations and provide product insight • Maintain deep technical understanding of Cribl products • Perform stand-by, on-call, or off-hours duties

🎯 Requirements

• 2+ years experience with Cribl Products • 8–15 years supporting distributed, Big-Data solutions • BS degree in Computer Science, similar degree, or equivalent work experience • Passionate about working on and detailing out complex technical issues • Expert-level troubleshooting and problem-solving skills; proven critical thinker • Excellent client-facing skills • Excellent written and verbal communication skills • Strong experience with BigData, BigData housing solutions, Linux, AWS, Azure, Networking, API, and certificates • Experience with Regular Expressions and JavaScript • Some Windows experience is a plus • Bonus: Experience with Splunk, Elastic, Kafka, Kinesis, or related technologies • Bonus: Experience with AWS, Azure, GCP, and other cloud platforms • Willingness to perform stand-by, on-call, or off-hours duties

🏖️ Benefits

• Retirement/pension support • Paid holidays and paid time off • Remote office setup support • Equity • Wellness and support programs • Cribl Corporate Bonus Program

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