Quality Analyst

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🕒 March 18

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Enago (Crimson Interactive)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🤖 Artificial Intelligence

📚 Education

⚕️ Healthcare Insurance

Artificial Intelligence • Education • Healthcare Insurance

Enago (Crimson Interactive) is a technology-driven scientific communications and localization company that provides services tailored for researchers, publishers, universities, and corporations worldwide. With a robust ecosystem that integrates AI solutions, Enago helps the global academic community navigate the complexities of publishing, offering end-to-end publication assistance, localization services, and medical communications support. Their diverse offerings empower clients to enhance research visibility, adapt to local markets, and foster collaboration in the scientific and corporate sectors.

📋 Description

• End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs) • Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision • Checking and improving the quality of FLs/IHEs through regular quality audits • Monitoring trends and facilitating decision-making related to FL/IHE quality • Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis • Attending to and resolving FL/IHE queries (English/content & editorial processes) • Conduct training sessions for IHEs (English & in-house editorial processes) • Operations Management (inter- and intra-team coordination and communication) • Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations • Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects • Working in collaboration with our editors for special projects and consultations • Ensuring continuous editor training and development • Working on several developmental activities and projects for clients • Working on data, analyses, and reports as and when required

🎯 Requirements

• Minimum 1 year of experience in editing/copyediting and/or conducting language quality checks (should be interested in learning new concepts along with language) • High proficiency in written and spoken English (near-native) and the ability to explain language concepts to a layperson • Ability to multitask, demonstrate urgency and drive, excellent time management skills, ability to work in a deadline-driven environment • Proficiency in MS Office (primarily Excel and Word) • Open to participating and overseeing team tasks and activities