Customer Service Agent, Croatian Speaking

🕒 December 1, 2025

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments) • Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required) • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database • Troubleshoot through the use of open questions, support documents, and system training • Offer recommendations to common problems or frequently asked questions.

🎯 Requirements

• High School Diploma or Higher is preferred • Native/Fluent Croatian speaker • Good level of English - min B1 (training might be in ENG) • Good Problem-Solving Skills • Strong troubleshooting skills • Familiar with Technology • Upbeat and positive • Previous experience in any customer facing role • Hospitality or Car Rental experience is preferable • Passionate about customers

🏖️ Benefits

• Private Health & Life Insurance • Permanent contract • Competitive salary • 25 days annual leave • Working hours: 40h per week = is 8 hours per day / 5 days a week • Relocation package* - 3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of accommodation there is no assistance with Real Estate agencies - up to 300euros accommodation support for the candidates moving from abroad (with the 1st payment) - legal support with hiring documents (candidates need to gather and provide the required documents)