Italian Customer Support Agent – Courier & Delivery Services

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🕒 November 24, 2025

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Speakit

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

📋 Description

• Respond to customer inquiries via phone, email and chat in a timely and professional manner. • Provide accurate information regarding shipment tracking, delivery timelines and available service options. • Assist customers with creating shipping labels, claims, returns and redelivery requests. • Investigate and resolve issues related to lost, delayed, or damaged shipments. • Escalate complex cases to relevant internal departments when needed. • Maintain up-to-date knowledge of the client’s logistics services, policies and procedures. • Document customer interactions accurately in the CRM system. • Ensure high levels of customer satisfaction through effective support and problem resolution. • Follow quality standards and compliance guidelines.

🎯 Requirements

• Fluent in Italian & Advanced in English. • Previous experience in customer service, call center, or logistics/shipping support preferred. • Strong communication skills, both written and verbal. • Strong problem-solving skills and attention to detail. • Comfortable using computers, CRM tools and shipment-tracking systems. • Ability to multitask and manage high inquiry volumes. • Flexibility to work in shifts (if applicable).

🏖️ Benefits

• Competitive salary and performance-based incentives. • Comprehensive training on logistics products, tools, and processes. • Opportunities for professional growth within a global organization. • A supportive and collaborative team environment. • Flexible working hours and the option for remote work all over Greece. • Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates..