Customer Support Expert, Spanish (Basque) – English

🔥 13 hours ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Deliver outstanding customer support via phone, email, and chat • Assist customers with account management, subscription, and billing-related inquiries • Troubleshoot technical issues and guide users through platform features and services • Provide accurate and timely information to customers • Identify customer needs and deliver effective solutions • Maintain high levels of customer satisfaction and quality performance • Handle customer interactions with professionalism, empathy, and attention to detail • Work within a rotating schedule from Monday to Sunday in a 24/7 operation

🎯 Requirements

• Fluent Spanish (Castilian) • Fluent Basque (Euskara) - mandatory • English B2 level or higher • Previous customer service experience is an advantage • Strong communication and interpersonal skills • Excellent problem-solving abilities • Comfortable using digital tools and online platforms • Customer-focused mindset with strong attention to detail • Ability to thrive in a fast-paced environment • EU work authorization required • Ability to work rotating shifts, including weekends and public holidays • Availability for 40 hours per week • Ability to work within a 24/7 operation

🏖️ Benefits

• 100% remote work within mainland Portugal • Full training and onboarding program • International and multicultural work environment • Private health insurance from day one of employment • Meal allowance • Holiday and Christmas allowances • Optional accommodation support for eligible candidates • Career development and growth opportunities • Long-term employment prospects within a global organization

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume