Senior Consultant, Netsuite Support & Optimization

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Consulting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏨 Hospitality

💼 Consulting

💰 $1.5M Venture Round on 2021-02

Healthcare • Hospitality • Consulting

CrossCountry Consulting is a business advisory firm that provides integrated solutions for financial and risk management. Their expertise includes technical accounting, financial reporting, operational accounting optimization, and integrated risk management. The company also specializes in technology-enabled transformation, supporting organizations with finance transformation, data transformation, and analytics. CrossCountry Consulting serves various industries such as financial services, life sciences, technology, media, telecommunications, real estate, hospitality, and government contracting. With a focus on strategic finance, the firm helps clients through transactions like IPO readiness, mergers and acquisitions, and divestitures. They aim to create present and future value for businesses by collaborating with CFOs, private equity sponsors, and corporate leaders to solve current challenges and prepare for future success.

📋 Description

• Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication • Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements • Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope • Work directly with clients to understand and resolve support issues or reconfigure NetSuite across financial modules and accounting workflows • Identify support risks and issues and escalate appropriately, contributing to mitigation strategies • Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes • Participate in post-engagement reviews and contribute to continuous improvement of service delivery • Serve as a NetSuite subject matter resource for clients and internal teams • Contribute to developing and implementing firm-approved AI-enabled solutions in accordance with company policies • Stay informed about emerging AI tools and techniques and identify compliant opportunities to enhance client solutions and internal processes

🎯 Requirements

• Bachelor's degree in Business, Accounting, Finance, or related field • NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience • Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting) • 3+ years of experience working with NetSuite, including support, configuration, or implementation experience • Consulting firm experience preferred • Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects • Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams • Demonstrated ability to responsibly explore and adopt firm-approved AI tools • Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards • Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues • Must be based in the Philippines • This is a fully remote role

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending accounts • 401(k) with company matching • Generous parental and maternity leave policies • Technology stipends • Wellness reimbursement programs • Professional growth support