Security Advisor, Falcon Complete

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Assess customers’ Falcon environment and ensure alignment with Falcon Complete standards • Provide Falcon Complete customers with recommendations that align to improved security • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture • Contact customers directly upon identification of misalignment with Falcon Complete standards • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs • Develop and provide customers with service reports and stats as requested • Partner with internal teams to ensure customer satisfaction • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues • Execute daily tasks under the direction of leadership to help Falcon Complete achieve its mission to stop breaches

🎯 Requirements

• 3+ years in a cybersecurity-focused role • Customer empathy and ability to guide customers towards desired outcomes • Excellent customer-facing verbal and written communication skills • Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues • Proficiency with Windows, Linux, and Mac operating systems • Experience or demonstrated knowledge of threat detection and incident response • Bachelor's degree in Technology and/or Cybersecurity or relevant experience • Experience with incident management and CSIRT operations • Knowledge of change management • Knowledge of malicious code detection and response • Knowledge of audit, logging, and monitoring controls, including SIEM, UEBA, and MDR/XDR • Intrusion detection and response experience • Experience working with complex, sophisticated clients • Strong analytical capabilities and desire to learn • Ability to work across multiple teams to resolve customer issues and requests • Demonstrated experience as a security advisor or consultant • Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK is a plus • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe