Technical Account Manager, Hebrew-Speaking

🔥 1 minute ago

🌐 Germany, Spain, +4 more countries – Remote

🇩🇪 Germany – Remote 🇪🇸 Spain – Remote 🇮🇪 Ireland – Remote 🇷🇴 Romania – Remote 🇮🇹 Italy – Remote 🇬🇧 United Kingdom – Remote

💵 €43k - €66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Serve as primary technical contact and augment customer support teams in EMEA • Onboard new customers to CrowdStrike platforms • Conduct proactive periodic health checks and product training • Develop and share best practices • Advocate for customers with internal stakeholders and ensure feedback is documented and assessed • Engage with customers from SOC front lines to the C-suite • Research technical issues and provide recommendations and action plans • Escalate issues to management when appropriate • Lead overall resolution of escalated cases and cross-functional groups as needed • Leverage internal technical expertise, development engineers, knowledge base, and tools to solve customer issues • Create knowledge base content • Participate in technical communications to share best practices and learn about new technologies and security applications • Identify renewal risk and collaborate with internal teams to support successful renewals • Support sales teams in identifying account expansion opportunities • Drive support cases toward timely resolution

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Native or Fluent in English and Hebrew • Experience working with Windows Server Operating Systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer success • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. • Bachelor’s Degree in Computer Science or equivalent (bonus) • CISSP or ITIL Certification (bonus) • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organisation (bonus) • Deep expertise in Linux and Mac platforms (bonus)

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Comprehensive benefits package including medical and dental insurance, access to Modern Health wellbeing resources, life and disability coverage • Additional bonus/commission pay eligibility