Key Account Analyst, E-commerce Market Insights

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Cube Asia

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

💰 $1.5M Seed Round on 2023-02

Market Research • eCommerce • Data Analytics

Cube Asia is a leader in e-commerce market data and insights for Southeast Asia and beyond. The company provides accurate and granular market insights backed by millions of data points collected weekly, focusing on platforms like Shopee, TikTok Shop, Lazada, and Tokopedia. Cube Asia employs advanced statistical and machine learning models to achieve best-in-class data accuracy and granularity, enabling consumer brands and investors to understand online retail markets thoroughly. They offer market intelligence services that help brands and retailers optimize product listings, track category size and share, and respond swiftly to emerging trends. The company also has a community aspect, engaging online shoppers and sellers to contribute data that enhances their insights and understanding of the e-commerce landscape. Cube Asia is dedicated to offering custom, data-driven research and solutions tailored to the e-commerce sector.

📋 Description

• Take charge as Cube’s main contact point for our client stakeholders, fielding incoming inquiries and communicating proactively about deliveries, new features, and other relevant topics • Act as the champion of the client internally, ensuring that deadlines are met, and that Cube delivers the best possible service to all client stakeholders • Develop expertise in the reports and deliverables Cube provides to the client, as well as Cube’s wider e-commerce market data and insights capabilities, in order to best support the client • Continuously collect new requests and needs from client stakeholders and communicate to internal product development and data teams as the ‘voice of the client’

🎯 Requirements

• Demonstrated client service and/or account management experience, ideally from a market research or business strategy context • 2-4 years of professional working experience overall, with at least 1-2 years specifically in client service/or account management • Excellent written and spoken English skills are a requirement; you will primarily be interacting with clients outside Thailand • Strong quantitative skills and high confidence in working with numbers and data are a requirement; Cube’s insights are powered by large-volume quantitative data sets, which you will need to gain confidence in analyzing • Curiosity and drive to define and continuously improve your ways of working and processes; you will play a key role in defining how Cube excels in Account Management • Experience in e-commerce is not a requirement but a big plus