Senior Field Service Engineering Specialist

🔥 6 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cummins Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏗️ Construction

💼 Consulting

🏥 Healthcare

💰 $75M Grant on 2024-07

Construction • Consulting • Healthcare

Cummins Inc. is a global power technology leader that designs, manufactures, and distributes a variety of engines and power systems solutions. They offer products that range from diesel and natural gas engines to hybrid and electric power systems, as well as components like turbochargers, fuel systems, and emissions solutions. With a strong emphasis on innovation, Cummins aims to reduce emissions and improve fuel efficiency. The company is dedicated to helping industries navigate the transition to cleaner energy through integrated power solutions suitable for diverse applications such as on-highway, marine, mining, and construction. Additionally, Cummins provides services including remote monitoring, diagnostics, and aftermarket support, reinforcing its commitment to sustainability and customer service excellence.

📋 Description

• Provide expert technical support to the Cummins Inc. Service Channel for complex service-related issues • Lead investigations of product or system problems and understand causal mechanisms • Support failure analysis for common failure modes, including PIR, CCR, HTD, and TSR • Document diagnostic and repair actions in the appropriate database • Share acquired knowledge through the Knowledge Management System, QSOL tickets, training, and other channels • Provide onsite technical expert support when required • Provide technical input for policy discussions and decisions • Communicate across territories, teams, functions, and customer groups • Investigate complex emerging field issues and deliver robust technical solutions • Assist with field action campaigns and Infant Care or Value Package Introduction programs • Improve Field Service Engineering capability through coaching, mentoring, and training • Provide product and customer support in the field and liaise during escalations to Technical Territory Manager or Engineering • Implement non-complex Step 3 improvements independently and complex Step 3 fixes after approval • Apply and support the Seven-Step Problem Solving Approach • Coordinate cross-functional and cross-region resources to ensure timely issue resolution and seamless service delivery • Establish customer issue escalation, tracking, and closed-loop management mechanisms • Represent Cummins as the technical interface for customers and provide engineering data, documentation, and training • Troubleshoot using guided workflows, procedures, mechanical and electronic service tools, and computer software • Document troubleshooting results and service information for payment and historical tracking

🎯 Requirements

• College, university, or equivalent degree in Engineering, or related field is highly preferred; relevant experience equivalent required • This position may require licensing for compliance with export controls or sanctions regulations • Intermediate level of relevant work experience required • Prior experience in a technical role is preferred • Ability to coordinate and mobilize service, quality, and engineering resources across functions and regions • Ability to establish and drive customer issue escalation, tracking, and closed-loop management mechanisms • Ability to provide effective service solutions, proactive customer communication, and regular status updates