
2 - 10 employees
Founded 1996
đ¤ Non-profit
đ¤ B2B
đ Education
Non-profit ⢠B2B ⢠Education
Customer Service & Call Center Verband Deutschland e. V. (CCV) is a German industry association for customer service and contact center professionals and companies. It provides networking, advocacy, events, training, working groups, regional chapters, publications, member services, and quality and ethical standards (e. g. , Branchenkodex, CCV Quality Award). The CCV runs online events, seminars, delegations, and offers resources and member information aimed at improving customer service and contact center operations in Germany.
đĽ 19 minutes ago
đŁď¸đŠđŞ German Required
Where this job comes from
Posted on Customer Service & Call Center Verband Deutschland e. V. (CCV)'s careers page, not through a job board
First seen by Remote Rocketship 19 minutes ago

2 - 10 employees
Founded 1996
đ¤ Non-profit
đ¤ B2B
đ Education
Non-profit ⢠B2B ⢠Education
Customer Service & Call Center Verband Deutschland e. V. (CCV) is a German industry association for customer service and contact center professionals and companies. It provides networking, advocacy, events, training, working groups, regional chapters, publications, member services, and quality and ethical standards (e. g. , Branchenkodex, CCV Quality Award). The CCV runs online events, seminars, delegations, and offers resources and member information aimed at improving customer service and contact center operations in Germany.
⢠Actively acquire new member companies, partners, and sponsors ⢠Systematically develop new business relationships ⢠Identify opportunities for new partnerships ⢠Develop suitable cooperation, sponsorship, and partnership offerings ⢠Manage existing members, sponsors, and cooperation partners ⢠Develop existing relationships over the long term ⢠Develop new ideas to increase the appeal of CCV membership ⢠Promote regular exchange between members, partners, and CCV ⢠Represent CCV at selected events, member meetings, and industry events ⢠Contribute to the development of new event and networking formats ⢠Work closely with the Executive Board
⢠Sales experience ⢠Experience in sales, business development, account management, partner management, or sponsorship ⢠Excellent communication and networking skills, with a strong interest in engaging with decision-makers ⢠Strong understanding of customer and member needs, with the ability to build long-term business relationships ⢠Initiative, along with a structured and independent working style ⢠Interest in customer service, customer engagement, digitalization, and modern workplaces ⢠Experience in the customer service, call center, contact center, CX, or BPO industry is a plus, but not required ⢠Experience working with business associations or membership organizations is a plus, but not required
⢠100% remote work ⢠Full-time or part-time options available ⢠Flexible work arrangements and short decision-making processes ⢠Direct interaction with the Executive Board ⢠Significant opportunity to shape and influence the role ⢠A strong network of companies and decision-makers in the customer service industry ⢠Varied responsibilities spanning sales, networking, events, partnerships, and member support ⢠Participation in selected industry and networking events ⢠Only approximately 10% travel, averaging around two days per month ⢠Permanent employment contract
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