Senior AI Engineer

Job not on LinkedIn

🔥 16 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $102k - $203.9k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Plan and design AI-enabled experiences • Manage AI initiatives by setting technical goals, providing guidance, and ensuring effective delivery and support • Identify opportunities to leverage conversational AI and voice AI to improve healthcare processes, member and provider experiences, and operations • Support AI projects from conception through completion while meeting timelines, budgets, quality standards, priorities, and business objectives • Analyze requirements, assess feasibility, and propose AI solutions, conversational experiences, prompts, and platform capabilities • Collaborate with AI engineers, architects, analysts, and business stakeholders to configure, integrate, test, and optimize conversational AI, generative AI, and voice AI solutions • Establish and implement integrations and data pipelines while addressing privacy, security, and governance concerns • Evaluate, test, monitor, and continuously improve AI solutions • Provide technical guidance and collaborate with cross-functional teams • Support AI deployments and integrate them with existing infrastructure • Configure, administer, and support AI platforms, tools, and environments • Monitor production AI solutions, troubleshoot issues, resolve incidents, and maintain system health and availability • Develop technical documentation, implementation standards, operational procedures, runbooks, and support materials • Evaluate emerging AI technologies and provide recommendations • Support AI governance, compliance, security, and responsible AI practices

🎯 Requirements

• 5–7 years work experience • Experience developing, implementing, supporting, or maintaining enterprise technology solutions • Experience integrating applications, systems, APIs, or platforms in a complex technology environment • Experience supporting production applications and resolving operational issues • Adept at problem solving and decision making • Adept at collaboration and teamwork • Adept at growth mindset, agility, and developing yourself and others • Adept at execution and delivery, including planning, delivering, and supporting • Bachelor's degree preferred, specialized training, or relevant professional qualification • Preferred: Experience with conversational AI, virtual assistants, chatbots, voice automation, or related AI technologies • Preferred: Experience with AI platforms such as Kore.ai or similar enterprise AI technologies • Preferred: Experience with Generative AI, large language models (LLMs), prompt design, and AI orchestration • Preferred: Experience with speech, transcription, natural language processing, or voice technologies • Preferred: Experience with AI monitoring, observability, testing, or performance measurement • Preferred: Experience within healthcare, Medicare, member engagement, provider engagement, or regulated industries • Preferred: Experience with cloud-based technology platforms and AI solution deployments

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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