CXM Direct
51 - 200 employees
Founded 2015
💸 Finance
💳 Fintech
Finance • Fintech
CXM Direct is a global forex and CFD broker offering a wide range of trading instruments including currencies, commodities, indices, energy products, and cryptocurrencies. With advanced trading platforms such as MetaTrader 4 and 5, CXM Direct provides innovative trading solutions tailored to the needs of professional traders. The company offers various account types and services such as leverage policies, instant deposits, and withdrawals, ensuring a seamless trading experience. Regulated in multiple jurisdictions, CXM Direct emphasizes safety and sophistication in trading, positioning itself as a pioneer in the online trading environment.
Customer Support Executive, Spanish Speaking
Job not on LinkedIn
🕒 April 1
🗣️🇧🇷🇵🇹 Portuguese Required
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CXM Direct
51 - 200 employees
Founded 2015
💸 Finance
💳 Fintech
Finance • Fintech
CXM Direct is a global forex and CFD broker offering a wide range of trading instruments including currencies, commodities, indices, energy products, and cryptocurrencies. With advanced trading platforms such as MetaTrader 4 and 5, CXM Direct provides innovative trading solutions tailored to the needs of professional traders. The company offers various account types and services such as leverage policies, instant deposits, and withdrawals, ensuring a seamless trading experience. Regulated in multiple jurisdictions, CXM Direct emphasizes safety and sophistication in trading, positioning itself as a pioneer in the online trading environment.
📋 Description
• Effectively managing the company chats, E-mails and calls • Identifying and assessing customer’s needs to achieve satisfaction • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and • Portal -Offer support to the lead/client within the specified time frame • Updating CRM and keeping records of all communications and action taken • Interact with other departments to solve inquires raised by clients that requires further investigation by • sending tasks • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
🎯 Requirements
• Work independently and in teams • Follow standard processes and procedures. Requirements • Proven customer support experience • Experience/background in Forex and the Financial Market is a plus • Excellent command of the English and Portugese languages, both verbal and written • Proficiency in the use of Microsoft Office Word, Excel, Outlook • Strong phone contact handling skills and active listening • Ability to work under pressure and meet deadlines
🏖️ Benefits
• Bonuses and commissions
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