Customer Success Executive

🕒 May 15

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CyberOne

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

CyberOne is a UK-based cybersecurity services company that provides 24x7 managed detection and response, incident response, Microsoft security integrations, penetration testing, cloud security, and professional consulting to help organisations build measurable cyber resilience. They deliver AI-augmented MXDR and other managed security services powered by Microsoft technologies, focusing on rapid detection, containment, compliance and continuous risk reduction for enterprise and regulated sectors.

📋 Description

• Support the Head of Customer Success in running a world-class customer success function. • Take accountability for renewals, re-contracting, and solution evolution to minimise churn and maximise customer lifetime value. • Maintain a clear, accurate forecast of your pipeline — renewals, expansions, and opportunities in flight. • Meet customers regularly to understand their challenges and map them to the right CyberOne services and technology. • Build deep, trusted relationships with customers at every level — from IT teams to senior stakeholders. • Become the go-to person for everything service-delivery related. • Lead structured monthly/quarterly service reviews, ensuring actions are agreed, owned, and delivered on time. • Manage delivery against contracted SLAs and service schedules, ensuring we meet obligations and exceed expectations. • Handle escalations calmly and professionally, including producing Root Cause Analysis reports that strengthen customer confidence. • Produce monthly, quarterly, and annual service reports and deliver them via our customer portal.

🎯 Requirements

• Excellent administration, organisation, and time management skills. • Strong analytical ability with a practical, problem-solving mindset. • High attention to detail — you don’t let things slip. • Confident written and verbal communication skills, including customer-facing reporting. • A proactive, self-starting style — comfortable working independently or as part of a team. • The ability to learn quickly and become fluent in the security services and tech we deliver. • Working knowledge of CyberOne systems (or the capability and drive to pick them up fast). • Strong skills across Microsoft tools (PowerPoint, Power BI, Word, Excel). • Customer-facing and administrative experience in a cyber / IT services environment. • Broad understanding of cyber security and managed service delivery.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options