Junior Customer Success Executive

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CyberOne

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

CyberOne is a UK-based cybersecurity services company that provides 24x7 managed detection and response, incident response, Microsoft security integrations, penetration testing, cloud security, and professional consulting to help organisations build measurable cyber resilience. They deliver AI-augmented MXDR and other managed security services powered by Microsoft technologies, focusing on rapid detection, containment, compliance and continuous risk reduction for enterprise and regulated sectors.

📋 Description

• Act as a professional point of contact for day-to-day customer and partner queries • Manage the Customer Success mailbox and track enquiries through to resolution • Support non-managed service customers with administrative requests, service queries and general customer support • Provide customers and partners with service updates, progress information and follow-up on agreed actions • Maintain customer records, contact details and communication notes • Escalate customer concerns or risks to appropriate internal teams • Prepare monthly, quarterly and ad hoc service reports using agreed templates and internal data sources • Review reports for accuracy, consistency and presentation • Collate information from internal teams for customer and partner reporting • Maintain reporting schedules and identify gaps or inconsistencies • Prepare customer service review packs, action trackers and meeting notes • Attend service review meetings and capture actions, updates and next steps • Maintain action logs and track progress through completion • Coordinate internal updates against customer actions • Maintain customer documentation, trackers and internal records • Update welcome packs, service schedules and customer information documents • Assist with internal reporting and statistics • Coordinate customer and partner requests across internal teams • Highlight opportunities to improve templates, reporting processes and customer communications

🎯 Requirements

• Strong administration, organisation and time management skills • Excellent attention to detail • Confident written and verbal communication skills • Professional and customer-focused approach • Ability to manage multiple tasks and follow up on actions • Good working knowledge of Microsoft Word, Excel, PowerPoint and Outlook • Ability to work remotely while staying engaged, responsive and well organised • Proactive attitude and willingness to learn • Experience in customer service, administration, account support or service delivery support would be beneficial • Experience within IT, telecoms, managed services or cyber security would be advantageous but is not essential • Willingness to learn about managed services, customer reporting and service delivery

🏖️ Benefits

• Competitive compensation • Strong benefits • Clear path for career progression • Work with experienced cybersecurity professionals on meaningful, high-impact engagements • Exposure to a wide range of industries, challenges, and modern Microsoft security solutions • Collaborative environment that values expertise, autonomy, and continuous learning • Fully remote work arrangement