Senior Technical Support Lead

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyber Tools and Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🔒 Cybersecurity

Consulting • Marketing • Cybersecurity

Cyber Tools and Solutions is a consulting company specializing in IT, located in Barueri, SP, Brazil. With extensive experience and cutting-edge technology, we provide innovative solutions to help businesses thrive in the digital world. We offer personalized strategies and comprehensive services to optimize IT infrastructure, enhance cybersecurity, and streamline operations.

📋 Description

• Classify and prioritize incidents, requests, and changes; assign ownership, define response expectations, and determine escalation paths. • Provide support for Windows Server, IIS, directory services, and policies, helping maintain the availability, capacity, updates, and configuration of environments. • Investigate application, operating system, database, network, and integration failures using logs, metrics, and timelines; distinguish symptoms from root causes. • Support SQL Server at the infrastructure and diagnostic level, including connectivity, services, jobs, capacity, backup, and coordinated restoration, engaging a DBA when necessary. • Plan the provisioning of production, project, QA, and development environments, including requirements, testing, maintenance windows, and rollback procedures. • Coordinate support activities with projects and third parties, including overnight routines, import jobs, overnight updates, and infrastructure enhancements for Risk. • Execute or coordinate hardening, server and domain rebuilds, centralized authentication, segmentation, and privileged access in accordance with approved designs. • Document operations, root causes, action plans, and knowledge transfer activities to reduce recurrence.

🎯 Requirements

• Hands-on administration and troubleshooting of Windows Server in a corporate environment. • Operation and diagnosis of IIS and web applications, including logs, application pools, services, certificates, and dependencies. • Active Directory, DNS, and GPO: access management, policies, and authentication troubleshooting. • Operational experience with SQL Server and sound judgment regarding when to engage a DBA. • Experience handling complex incidents, prioritization, controlled changes, documentation, and third-party coordination. • Nice to have: Experience in regulated environments, audits, RFPs, and evidence preparation for penetration testing. • Nice to have: Operational automation using PowerShell and Infrastructure as Code. • Nice to have: Network segmentation, VPNs, hardening, and privileged access management. • Nice to have: AWS, Microsoft 365, and Google Workspace. • Nice to have: Legacy .NET/IIS applications, overnight processing, and multiple environments.

🏖️ Benefits

• Life insurance • iFood Livre • TotalPass