Customer Success Manager

🕒 August 21

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cycode | Complete ASPM

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

☁️ SaaS

💰 $56M Series B on 2021-11

Security • SaaS

Cycode is a comprehensive Application Security Posture Management (ASPM) platform that provides a wide range of security solutions to protect software development lifecycle (SDLC) and software supply chains. Its offerings include pipeline and build security, application security testing (AST), vulnerability management, and open source security through software composition analysis (SCA). Cycode's platform enables organizations to detect and remediate hidden secrets, manage governance and security policies across DevOps tools, and secure containers from development to deployment. The platform is integrated with advanced features like Static Application Security Testing (SAST) and Infrastructure as Code (IaC) to prevent cloud misconfigurations. Cycode's unified security approach allows developers and security teams to identify and mitigate risks in real-time, ensuring end-to-end security coverage from code to cloud.

📋 Description

• Serve as the primary point of contact for customers, building strong relationships and ensuring success with Cycode products • Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries • Understand customer pain points, compelling events, business goals, objectives, success measures, and desired outcomes to drive customer success • Onboard new customers, increase product adoption and usage, ensure timely renewals, minimize churn, and uncover expansion opportunities • Align with technical stakeholders and executive decision-makers; conduct regular project calls and periodic business reviews such as QBRs and EBRs • Act as a client advocate within Cycode by collaborating with product development and customer support teams • Ensure clients are trained on the Cycode platform and educate them on administering and optimizing usage to drive ROI and business impact • Promote and educate customers on new Cycode platform features and capabilities • Capture and document customer use cases, configurations, and other instance-related factors throughout the customer lifecycle • Create customer advocacy and evangelism opportunities

🎯 Requirements

• 5+ years of customer success or technical account management experience with enterprise software • 5+ years in the software development and/or cyber security industry • Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction • Experience managing at least $3M in ARR • Strong technical acumen and high integrity, with experience in cybersecurity preferred • Excellent interpersonal and communication skills • Excellent presentation skills with the ability to build strong relationships with clients and address client needs • Strong problem-solving skills, with the ability to identify and address client needs • Team player ready to help others • Self-starter with intellectual curiosity • Familiarity with Application Security (AppSec) concepts • Familiarity with SCM tools like GitHub, GitLab, Bitbucket • Familiarity with modern scripting and programming languages (advantage) • Experience working with Planhat as CSM CRM (advantage) • Working proficiency with Kubernetes (advantage)