Service Desk Agent, German and French

🔥 8 minutes ago

🇨🇿 Czechia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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D-ploy GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

D-ploy GmbH is a company that specializes in IT services and engineering solutions. Established in 2003, it operates with over 550 associates in 32 countries, managing over 850 active customer initiatives. The company offers a range of services including infrastructure services, application management, service desk, network services, collaboration services, IT administration, and software as a service. D-ploy GmbH emphasizes trusted partnerships, quality commitment, and cost efficiency in its operations. The company also provides consulting, laboratory, managed print, and event services, along with resource staffing and recruiting. D-ploy GmbH is ISO certified in various management standards and is dedicated to providing IT solutions tailored to business needs.

📋 Description

• Provide technical support and troubleshooting for computer hardware and software, mobile devices, and other technical tools and products • Accurately document user requests in the ITSM tool • Work according to defined processes and knowledge articles • Manage the ticket backlog • Continuously improve services, for example by creating knowledge scripts and updating training materials • Work closely with on-site IT technicians

🎯 Requirements

• Language skills: Fluent in German and French; additional languages are an advantage • Advanced knowledge of MS Office applications is an advantage • Strong problem-solving and analytical skills • Good communication skills • Accuracy and ability to multitask • Independent and efficient working style • Willingness to follow guidelines and best practices • Planning and organizational skills • Team player with a helpful personality • Submission of a criminal record extract (certificate of good conduct) issued within the last three months

🏖️ Benefits

• Diverse activities, tasks, and projects • Flexible working conditions • Vouchers for birthdays and weddings, plus a surprise gift for the birth of a child • “Fishing for Friends” – our employee referral program • Training and professional development opportunities • Friendly and international working environment • Company events • Competitive salary and various additional benefits