Technical Support Specialist

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DAMPSOFT GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

DAMPSOFT GmbH is a market-leading provider of dental software solutions in Germany, offering a wide range of products tailored specifically for dental practices. With innovative software like DS4 and DS-Win, the company supports efficient practice management, patient communication, and integration with e-health applications, all designed to save time and enhance productivity for dental professionals. Since its founding in 1986, DAMPSOFT has prioritized transparency and customer service, helping over 12,500 dental practices optimize their operations and focus more on patient care.

📋 Description

• Serve as the first point of contact for software users and their system administrators • Provide telephone-based technical support and advice to dental practices and system administrators regarding software solutions • Handle complex cases and standard inquiries • Provide support with product-specific IT tasks, such as installations, as needed • Identify needs and knowledge gaps and offer suitable solutions • Document guided support conversations and contribute to quality assurance • In the future, handle customer inquiries by email or chat

🎯 Requirements

• Experience in telephone-based customer support • Completed vocational training in IT, such as IT Specialist training • Advanced knowledge of Microsoft operating systems • Knowledge of networking technology • Good understanding of technical interrelationships • Preferred: Expertise in Linux systems • Preferred: Expertise in macOS • Preferred: Expertise in cloud hosting • Friendly demeanor and patience • Willingness to collaborate with the team as equal partners

🏖️ Benefits

• Bike leasing • Company pension scheme • Permanent, full-time employment • Flexible work from home (100% remote) anywhere in Germany • Workation: Work from elsewhere in Europe for up to 183 days per year • Modern company culture with open communication and a family-like atmosphere • Independent work • Scope for creative expression • Personal and professional development opportunities • Welcoming culture and supportive onboarding with colleagues • Corporate benefits • Health and wellness programs • Car leasing • Childcare subsidies • Personal accident insurance • Tax-free allowances through the benefits app, for example for meals and fitness