Digital Pathology Helpdesk Engineer

Job not on LinkedIn

🔥 24 minutes ago

🇮🇹 Italy – Remote

💵 €41.3k - €48.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Respond to inbound routine Digital Pathology queries from customer care and technical assistance teams in the regions • Escalate cases to specialists or third-level support when deeper expertise is required • Update customer account records and cases for interventions performed • Share information with regional dispatching teams when on-site intervention is needed • Support on-site engineers and follow interventions remotely through completion • Diagnose faults remotely and provide troubleshooting support via phone, email, and remote login • Record activities in customer service and relationship management systems • Log software issues in appropriate systems • Work with multi-country and multi-language customers and Leica departments to resolve issues • Accept and prioritize incoming phone and email contacts according to incident, contract, and instrument type • Resolve complex issues independently and escalate to the Manager when appropriate • Identify, propose, and implement countermeasures for recurring or difficult issues

🎯 Requirements

• Experience in remote troubleshooting of software • Database management skills • Windows Server 2008–2025 knowledge • Virtual machine knowledge • Experience with Mirth Connect and HL7 • Networking skills, including remote storage management, domain and non-domain environments, group policies, and firewall knowledge • Fluent in Italian and English • Experience with Leica Biosystems digital pathology platform and/or third-party digital pathology platforms is a plus • Technical support experience for systems with hardware components and DICOM is a plus • Experience using remote access tools such as Bomgar and TeamViewer is a plus

🏖️ Benefits

• 5% of annual base salary bonus/incentive pay • Comprehensive package of benefits • Fully remote work arrangement from home • Flexible remote working arrangements