Field Service Application Specialist – d/f/m

Job not on LinkedIn

🔥 1 minute ago

🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Identify opportunities and provide system and assays training • Lead system installations and deliver technical on-site support • Manage connectivity expansion throughout the territory • Collaborate with Sales, remote Technical Support, Connectivity experts, Field Application Engineers, healthcare partners, and the Benelux commercial team • Develop account strategies with Sales Representatives to grow Cepheid business and ensure customer satisfaction • Support pre-sales solution development through implementation • Plan and lead customer implementations • Coordinate assay go-live and contract revenue recognition • Conduct pre-installation site assessments • Support delivery and installation of GX16 and Infinity systems • Configure software and connectivity • Support customers during evaluation and validation stages and after product launch • Manage assay conversions and hardware, software, and connectivity updates • Carry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations • Resolve administrative and technical customer issues • Manage spare parts, stock levels, and inventory • Provide technical assistance to support sales and expand the diagnostic-products user base • Strengthen existing customer relationships and encourage long-term loyalty • Monitor sites and deliver training on system operation, software, reagents, and connectivity

🎯 Requirements

• Bachelor’s degree in biomedical science or related scientific degree • Experience in laboratory medicine • Fluent in English and French • Experience working with healthcare customers • Proven history of customer training • Knowledge of the diagnostics market • Ability to lift, move or carry equipment up to 30lb/13.6 kg • Required to spend around 80% of time on-site with customers • Valid driver's license and acceptable Motor Vehicle Record (MVR) • Proficient in Dutch is an advantage • Postgraduate education at MSc or PhD level is an advantage • Previous experience managing customers as part of a territory is a plus • Project management experience is a plus • Experience working in a cross-functional team is a plus

🏖️ Benefits

• Health care program • Paid time off • Flexible, remote working arrangements for eligible roles • Remote work arrangement from home • Career growth and development opportunities

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