Field Service Engineer

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🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

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Logo of Danaher Corporation

Danaher Corporation

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Handle daily service and support of Radiometer's existing customer base and support sales & service growth and customer happiness • Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate • Resolve customer problems and issues through technical expertise and troubleshooting • Attend breakdown calls in the region and raise requests for parts and close transactions under Warranty or Chargeable basis • Complete equipment installations on site • Complete preventive maintenance according to schedule • Promote Service Contracts, consumables, and IT solutions • Conduct product demonstrations and impart customer training • Update service reports in CRM • Identify potential parts requirements, submit quotes, and collect Purchase Orders • Identify potential equipment requirements and generate service leads for the sales team • Manage the customer base in the Delhi region while working remotely

🎯 Requirements

• Diploma / Engineering in Electronics, instrumentation and Bio-Medical is preferred • 3+ years of field Service experience • Ability to prioritise workload, goals and tasks consistent with the department objectives • Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner and work well independently • Ability to travel – 50% travel • Must have a valid driver’s license with an acceptable driving record • Ability to lift, move or carry equipment, any other physical requirements

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