Field Service Engineer

🕒 April 17

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Shape Technologies Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚀 Aerospace

🔧 Hardware

🤝 B2B

Aerospace • Hardware • B2B

Shape Technologies Group is the global leader in ultrahigh-pressure process solutions, designing and supplying high-pressure systems, automation, and accompanying software to industrial manufacturers. The company combines application expertise, total process automation, and data-driven solutions to help customers in sectors like aerospace, electronics, transportation, energy, and automotive achieve greater efficiency, scalability, and value, with a strong emphasis on service, quality, and long-term partnerships.

📋 Description

• Plan and supervise customers in the execution of field installations of company products. • Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc. • Produce accurate & detailed technical reports. • Assist in maintaining relevant technical documentation. • Work overtime as necessary, sometimes including weekends as per company policy. • Provide assistance to customer service by determining parts required by a customer. • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow. • Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices. • Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products. • Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business.

🎯 Requirements

• Diploma or degree in Electrical, Electronics, Robotics, Mech. Eng. or Mechatronics. • Minimum of 3~5 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. • Experienced in CNC programming. • Comprehensive knowledge of company products. • Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required. • General diagnostic and troubleshooting capabilities. • Independent judgment to analyze and solve technical problems. • Familiar with Windows, Word, Excel, and CAM software. • Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations. • Excellent English written and verbal communication skills. • Positive attitude, initiative and dependability. • Demonstrated ability for innovative/creative thinking. • Good organizational skills. • Ability to work independently with minimal supervision. • Ability to quickly learn the company products and parts. • Ability to travel to customer locations (may include international travel).

🏖️ Benefits

• N/A