Junior Service Desk Analyst

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darede

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

🤖 Artificial Intelligence

Cloud Computing • Consulting • Artificial Intelligence

Darede is a cloud solutions provider specializing in cloud migration, consulting, and optimization services. They focus on helping businesses efficiently transition to cloud environments while minimizing downtime and ensuring operational efficiency. Darede also offers managed services, security assessments, and the use of advanced technologies like machine learning and generative AI to transform data into actionable insights. Their portfolio includes various clients in sectors such as finance, education, and technology, showcasing their versatility and expertise in delivering tailored cloud solutions.

📋 Description

• Handle and triage tickets through ITSM. • Ensure compliance with the first-response SLA. • Assist customers by phone, through ITSM, and via email. • Monitor customers’ AWS environments. • Document events and incidents in tickets. • Escalate incidents to specialized teams. • Contact on-call staff when necessary. • Open, log, track, and close tickets through ITSM. • Perform first-level troubleshooting by following documented FAQ procedures. • Work a 12x36 shift schedule, from 3:00 p.m. to midnight and from 11:30 p.m. to 7:30 a.m.

🎯 Requirements

• Basic knowledge of AWS. • Basic knowledge of operating systems, including Windows and Linux. • Degree in Information Technology, either in progress or completed. • AWS Certified Cloud Practitioner certification is a plus.

🏖️ Benefits

• Meal allowance • Home office allowance (for remote positions) • Life insurance (Prudential) • Childcare assistance (in accordance with Brazilian labor law) • Assistance for parents of children with special needs • Birthday gift voucher • Education allowance • Culture allowance • Birthday off • TotalPass • Annual bonus • Health insurance (SulAmérica) • Dental insurance • Employee referral bonus program • Reimbursement for certifications in the AWS career track • Partnerships with educational institutions

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