AI Specialist

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🕒 December 11, 2025

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Darwin AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

<Darwin AI> Darwin AI is a company that provides AI-powered digital employees to automate customer conversations and repetitive business tasks. Their platform integrates with CRMs, messaging channels (WhatsApp, Instagram, calls) and internal systems to handle lead qualification, inbound/outbound sales outreach, customer support (CSAT/NPS), post-sale engagement, and collections. Darwin AI offers a SaaS-style service focused on accuracy and supervised automation (human escalation, audits, testing) and targets other businesses across industries like retail, real estate, education, and automotive to boost efficiency and conversions.

📋 Description

• Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction. • Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations. • Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform. • Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements. • Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions. • Identify recurring issues and contribute to internal documentation and FAQs. • Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience. • Audit AI conversations to detect bugs or opportunities for improvement. • Ensure that all critical feedback and issues are resolved within the SLA.

🎯 Requirements

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments. • Strong troubleshooting skills and ability to resolve issues efficiently. • Familiarity with AI behavior, JSON structures, and state machines (training provided). • Experience with AI configuration, WhatsApp, APIs, and third-party integrations. • Knowledge of process automation; experience with Zapier is a plus. • Programming knowledge, especially in Python, is a plus. • Ability to explain technical concepts clearly to both technical and non-technical audiences. • Highly organized, with the ability to manage multiple support cases at once. • Strong written and verbal communication skills. • A customer-first mindset with a genuine desire to help clients succeed. • A team player with adaptability in fast-paced environments. • Passion for technology, AI, and continuous learning.

🏖️ Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. • OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use. • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. • Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!