Siebel Developer – Tier 3 Support

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

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Logo of Datavail

Datavail

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Datavail is a comprehensive IT solutions provider specializing in analytics, application development, database administration, and cloud services. Their offerings span advanced analytics consulting, cloud migration and management, and application modernization, ensuring clients can leverage their data for competitive advantage. Datavail focuses on delivering tailored solutions to enhance data management and operational efficiency across various sectors.

📋 Description

• Support Oracle Siebel operational processes, including executing, monitoring, and troubleshooting scheduled jobs and batch processes • Ensure jobs complete successfully and efficiently across various execution frequencies • Manage and resolve Oracle Siebel incidents across Order Management, Payments, and related functional areas • Troubleshoot incidents and deliver timely resolutions in accordance with established SLAs • Handle SIQ, PET, and Web Order incidents affecting customer orders, account information, and product availability • Manage end-to-end CCPA fulfillment requests, including Do Not Call, Do Not Market, and other privacy-related actions • Design, develop, test, and implement enhancements for the Oracle Siebel CRM/POS system • Configure Siebel objects, workflows, business services, user interfaces, and integrations • Translate business requirements into technical solutions and provide effort estimates • Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions • Participate in architecture discussions, code reviews, testing, and production deployments • Create and maintain technical documentation and development standards • Support modernization, performance optimization, and technical debt reduction initiatives

🎯 Requirements

• Education: Any Degree • Strong analytical and troubleshooting skills with the ability to identify and resolve complex application and operational issues • Ability to quickly learn and understand Sleep Number business processes across Order Management, Payments, Fulfillment, and Customer Service • Experience with Fusion applications, JSON payloads, and data integrations • Ability to analyze payloads and apply Sleep Number business process knowledge to investigate and resolve SIQ, PET, and Web Order incidents • Working knowledge of Linux operating systems and related support activities • Strong understanding of Oracle Siebel architecture, business processes, and core functionality • Experience supporting customer data management and privacy-related processes is highly desirable, particularly for CCPA fulfillment and Siebel operational support • 5+ years of Oracle Siebel development experience • Strong expertise in Siebel Tools, eScript, Workflows, Business Services, EAI, and Open UI • Experience designing and developing integrations using SOAP, REST, XML, and APIs • Strong Oracle SQL and database skills • Experience working in Agile delivery teams and leading medium-to-large enhancement efforts • Strong problem-solving skills with the ability to work independently and collaborate with business stakeholders • Fusion/Azure experience is preferred

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