B2B Customer Service Representative, Dutch

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Handle all incoming contacts from accommodation rental managers/owners • Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication. • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues • Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc. • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information • Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

🎯 Requirements

• Native/fluent in Dutch & English (at least B2 level), both oral and written • Ability to identify, apply and explain your product and/or service expertise with clarity • Ability to cover morning, weekend and afternoon shifts on rotation with colleagues • Tech savvy and full proficiency with MS Office products • Based in Greece with stable internet connection • Working schedule: shift rotation, Monday to Sunday, from 08 AM - 10 PM. 2 days off per week.

🏖️ Benefits

• Excellent remuneration package based on experience, skills and performance • Be part of a dynamic and creative team with positive and friendly atmosphere • 25 days’ annual leave per year • Meal allowance • Performance bonus • Guidance and tools to reach your full potential • And many more!