Customer Support Officer, Japanese

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

Recruitment • HR Tech • Enterprise

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Assist clients with opening and maintaining trading accounts • Respond to customer enquiries via email, phone and internal support channels • Handle welcome calls and client follow-ups to ensure high customer satisfaction • Provide information about the company's trading platforms and services • Resolve back-office and account-related enquiries • Support clients with technical issues, including MetaTrader platform troubleshooting • Handle customer complaints professionally and ensure timely resolution • Liaise with internal departments to resolve customer issues efficiently • Escalate complex cases to the relevant teams when required • Support marketing activities, including campaign translations and event coordination when needed • Educate clients on products and platform functionality where appropriate • Contribute ideas to improve customer experience and support business growth.

🎯 Requirements

• Native or fluent Japanese (written and spoken) • Fluent English (minimum B2) • University or College degree • Strong communication and interpersonal skills • Proficiency with MS Office applications • Comfortable using CRM systems, email platforms and computer applications • Ability to work independently and within a team • Ability to work under pressure and meet deadlines • Able to work full-time during Japan business hours • Experience working with CRM systems and customer support tools.

🏖️ Benefits

• Remuneration according to qualifications and experience • Opportunity to work with an international FX/CFD brokerage • Dynamic and multicultural working environment • Opportunities for professional learning and growth • And many others!