Junior Cloud Operations Analyst

🔥 16 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dedalus

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Dedalus is a leading cloud computing company in Latin America, recognized for its expertise in cloud services and data management. They offer managed cloud services, professional cloud solutions, and data-driven AI services, partnering with major platforms like AWS, Azure, and Oracle. With a highly skilled team and a commitment to digital transformation, Dedalus aims to help businesses optimize their cloud environments and leverage innovative technologies for growth.

📋 Description

• Work with the Customer Operations team to support and manage customer environments in Cloud Computing (AWS, Azure, OCI, and GCP) • Handle tickets and alerts, performing initial analysis and leading resolution within your technical capabilities • Maintain ownership of each ticket from first contact through resolution or a qualified handoff • Communicate with the customer throughout the service lifecycle, recording the ticket opening, periodic updates, and closure with supporting evidence • Perform support activities based on KBs, playbooks, and internal and vendor documentation • Request the creation or updating of procedures, training materials, and documentation to reduce recurrence • Handle known monitoring alerts by validating impact, correlating events, and executing the prescribed actions • Perform initial technical validations and health checks for Infrastructure or Databases • Create and execute change requests (GMUDs) related to Security, FinOps, or Customer Success initiatives • Ensure escalations and handoffs include complete context, validations, evidence, and acceptance by the receiving team • Record actions clearly, completely, and traceably in the ITSM system • Review information during shift handovers and keep tickets up to date • Identify and propose improvements to processes, documentation, automation, and the use of Artificial Intelligence

🎯 Requirements

• Completed or ongoing higher education • Basic knowledge of the ITIL Framework • Experience in customer service and support • At least basic Spanish proficiency (reading, writing, and conversation) • Basic English proficiency preferred (reading, writing, and conversation) • Knowledge of Linux and Windows operating system concepts • Knowledge of cloud services: Load Balancer, CDN, Auto Scaling, Kubernetes, and instances in AWS, Azure, OCI, and GCP • Knowledge of observability tools: Dynatrace, Workload Security, Commvault, and Zabbix • Basic ITIL concepts: incident management, communication, and escalation • Basic experience operating Freshservice • Fundamentals/Foundations certification in AWS, Azure, OCI, or GCP preferred, preferably AWS • Strong verbal and written communication skills • Commitment • Proactivity • Teamwork skills • Flexibility and adaptability • Ability to work under pressure • Time self-management and activity tracking

🏖️ Benefits

• Health insurance with coverage for eligible dependents • Food and meal allowance (Flash Benefícios) • Telemedicine platform • Dental insurance • Gym membership program (TotalPass) • Pharmacy benefit • Life insurance • Private pension plan • Childcare assistance • Inclusion assistance • Home office allowance • Certification program • Language program • Educational partnerships • Birthday day off • Extended parental leave