Senior Pre-Sales Engineer – Singapore

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Deepgram

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $47M Series B on 2022-11

Consulting • Healthcare • Logistics

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

📋 Description

• Lead technical discovery for strategic opportunities and map business goals to measurable technical success criteria and evaluation plans • Design, scope, and execute proofs of concept using defined datasets, metrics, and timelines • Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs • Advise customers on architecture for accuracy, latency, scalability, cost, cloud, self-hosted, hybrid, and data residency needs • Run security and compliance threads across APAC privacy frameworks • Triage and debug evaluation issues with Product, Engineering, and Support • Create reusable samples, reference architectures, runbooks, and field guides • Partner with Solutions Architects and Support through production launches and expansion phases • Enable Account Executives, Customer Success Managers, and partners through positioning, demos, and technical validation • Ramp through customer ticket work, evaluations, technical deal reviews, demos, architecture workshops, and reusable regional assets • Travel within APAC for key customer milestones, estimated at 10 to 20 percent

🎯 Requirements

• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales • Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust • Ability to build proofs of concept and tools that real users run • Hands-on experience with modern cloud platforms • Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design • Proven track record leading enterprise-customer proofs of concept and earning the technical win • Clear written and verbal communication across technical and executive audiences • Based in Singapore with strong overlap to customer business hours across East Asia, Southeast Asia, and ANZ • Excellent written and spoken English • Familiarity with procurement, InfoSec, and data privacy expectations across APAC • Ability to travel within the region for key customer milestones; estimated travel 10 to 20 percent • Preferred: experience with speech recognition, TTS, voice quality analysis, or AI agents orchestrating LLMs • Preferred: familiarity with SIP, WebRTC, streaming, and WebSocket integrations • Preferred: self-hosted and hybrid deployments, Helm-based installs, and production observability • Preferred: authentication, authorization, and data residency knowledge • Preferred: fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi

🏖️ Benefits

• Remote work across APAC • Periodic regional meetups • Opportunity to work with a global team across APAC, EMEA, and the Americas • Shared playbooks, defined escalation paths, and measurable SLAs