Senior Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DEUNA

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

☁️ SaaS

🛍️ eCommerce

💰 $30M Series A on 2022-07

Fintech • SaaS • eCommerce

DEUNA is a company that provides a unified payments platform designed to simplify global payments and boost next-generation commerce. It offers a single integration to manage hundreds of payment solutions, facilitating geographical expansion and enhancing transaction efficiency. DEUNA's platform provides features like no-code payment orchestration, centralized payment reconciliation, and advanced insights for strategic decision-making. The company focuses on delivering seamless checkout experiences, improving transaction approval rates, and increasing online sales for its clients.

📋 Description

• Manage a portfolio of strategic customers and build long-term relationships with key stakeholders • Act as a trusted advisor by understanding customers’ business models, objectives, challenges, and priorities • Maintain regular customer communication to ensure alignment, satisfaction, and product adoption • Identify risks and develop proactive action plans • Ensure customers receive value from DEUNA’s solutions throughout their lifecycle • Identify product adoption, upselling, and cross-selling opportunities • Partner with Commercial teams on account growth strategies • Monitor customer performance metrics and identify optimization opportunities • Support renewal and retention strategies • Develop understanding of DEUNA’s products, solutions, and payment ecosystem • Understand customer payment flows, operational challenges, and business needs • Gather customer feedback and provide actionable recommendations to Product and Operations teams • Support product adoption, enhancements, and new solution implementations • Collaborate with Sales, Product, Engineering, Operations, Finance, and Support teams • Coordinate internal follow-ups for timely resolution of customer needs • Communicate customer priorities and business impact across teams • Monitor account health, engagement, usage, and satisfaction indicators • Maintain accurate customer information, opportunities, and activities in CRM • Prepare customer updates, reports, and business reviews with relevant insights

🎯 Requirements

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or similar customer-facing roles • Experience managing B2B customers, preferably enterprise or high-growth accounts • Proven ability to build trusted relationships with customers and internal stakeholders • Experience driving retention, adoption, and account growth • Strong commercial mindset and customer orientation • Ability to understand business needs and translate them into solutions • Strong communication, negotiation, and presentation skills • Ability to work independently and manage multiple priorities • Advanced English proficiency • Preferred: experience in fintech, payments, e-commerce, SaaS, or technology companies • Preferred: knowledge of payment ecosystems, merchant operations, transaction flows, and digital commerce • Preferred: experience working with APIs, integrations, or technical products • Preferred: experience managing complex customer environments

🏖️ Benefits

• Vacations and additional PTO • Remote work from anywhere • Economic support for health insurance, internet and cell phone line • Stock options • Learning and development platform • Multidisciplinary, diverse and dynamic team • Growth and career path • Best tools and technology to operate • Startup culture • Equal opportunity workplace