Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DEUNA

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

☁️ SaaS

🛍️ eCommerce

💰 $30M Series A on 2022-07

Fintech • SaaS • eCommerce

DEUNA is a company that provides a unified payments platform designed to simplify global payments and boost next-generation commerce. It offers a single integration to manage hundreds of payment solutions, facilitating geographical expansion and enhancing transaction efficiency. DEUNA's platform provides features like no-code payment orchestration, centralized payment reconciliation, and advanced insights for strategic decision-making. The company focuses on delivering seamless checkout experiences, improving transaction approval rates, and increasing online sales for its clients.

📋 Description

• Serve as the primary technical point of contact for merchants after go-live • Proactively monitor merchant performance, transaction behavior, errors, declines, latency, anomalies, and technical health • Identify potential risks and raise internal flags before they become merchant-impacting issues • Maintain account-specific dashboards, alerts, and health views for key merchants • Explain technical flows, configurations, integrations, and platform behavior to merchants • Coordinate with Product, Engineering, Support, Operations, and Account Management • Triage merchant-reported and internally detected issues • Escalate incidents to on-call, Engineering, Product, or Operations teams • Track resolution and ensure timely internal and external follow-up • Support post-incident impact explanations, corrective actions, and prevention measures • Identify improvements to merchant performance, stability, acceptance rate, routing, fraud flows, provider configuration, and processing cost • Support merchant expansion and long-term account growth • Help merchants adopt new payment methods, providers, features, and technical capabilities • Build and deliver periodic Merchant Health Reports • Maintain technical documentation for merchant-specific configurations, customizations, providers, integrations, and known risks • Prioritize and advocate for merchants’ technical needs internally

🎯 Requirements

• 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or similar roles • Strong technical understanding of online payment ecosystems, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS • Experience with incident management, post-launch technical operations, technical troubleshooting, and client-facing support • Ability to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics • Excellent communication skills, with the ability to simplify technical concepts for non-technical stakeholders • Strong organization, ownership, urgency, and follow-up discipline • Fluent in Spanish and English • Experience working with LatAm merchants is a must • Startup environment experience is a plus

🏖️ Benefits

• Vacations and additional PTO • Remote work from anywhere • Economic support for health insurance, internet and cell phone line • Stock options • Learning and development platform • Multidisciplinary, diverse and dynamic team • Growth and career path • The best tools and technology to operate • Startup culture • Equal opportunity and diversity-focused workplace