Customer Service Representative – Back Office

Job not on LinkedIn

🔥 0 minutes ago

🇭🇺 Hungary – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Online Deutschakademie

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

Education

Online Deutschakademie is a language school that specializes in teaching German. They offer a wide range of courses, both online and in-person, across multiple cities like Vienna, Berlin, and Munich. Courses range from intensive, semi-intensive to grammar, conversation, and specialized courses for professionals such as healthcare workers. With a focus on high-quality education, the school provides courses for every level from A1 to C2, utilizes native speaking teachers, and offers flexible scheduling including weekend and evening courses. Additionally, they have a unique course finder tool, and they ensure student satisfaction with a money-back guarantee. The school is well-regarded for its engaging learning atmosphere and personalized student assessment to match the right course level.

📋 Description

• Support participants online and by phone • Advise customers on services, course offerings, and procedures • Handle written inquiries via live chat and email • Document and resolve customer issues in the HubSpot ticketing system • Conduct and assess placement tests for different language levels • Manage and maintain course and participant documentation • Prepare certificates, attendance confirmations, quotations, and reservations • Support the teams in Germany and Austria from Hungary in a back-office capacity • Participate in the shared virtual work environment and regular virtual training sessions

🎯 Requirements

• Experience or training in business administration or customer service • Customer-focused approach and enjoyment of working with people • Strong organizational skills, initiative, and a reliable working style • Proficiency with MS Office and digital communication tools • Very good German skills • Good English skills • Ability to work in a team and enjoy collaborating with a remote team • Application documents in German • Please include your salary expectations and earliest start date in your application

🏖️ Benefits

• Permanent employment contract • 25 vacation days • 100% remote work • Personalized onboarding at our location in Vienna • Workation worldwide, subject to time limitations • €50 Family & Friends discount on our German courses • Attractive discounts through our benefits portal • Regular virtual training sessions • Secure job in a stable workplace • Experienced managers • Dynamic working environment • Internal career development opportunities • Short communication channels • Flat hierarchies • Supportive and empathetic managers • Active feedback culture