Application Support Engineer, Level 1

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devexperts

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

💳 Fintech

☁️ SaaS

💸 Finance

Fintech • SaaS • Finance

Devexperts is a global software development company that specializes in creating sophisticated software solutions for the capital markets. They offer a wide range of products including trading platforms for various asset classes such as equities, derivatives, forex, CFDs, and cryptocurrencies, as well as wealth management and market data solutions. Their platforms are customizable and can be white-labeled, integrating with brokers' infrastructures. Devexperts also provides fintech consulting and UI/UX design services. Known for their high-performance and regulatory-compliant solutions, Devexperts serves both institutional and retail clients worldwide, providing advanced features like trading alerts, technical analysis tools, and market data services.

📋 Description

• Provide technical support to B2B clients using dxFeed market-data products • Troubleshoot and resolve issues in high-load financial systems and market-data delivery • Communicate with clients by providing technical guidance, recommendations, and integration support • Maintain accurate records of customer interactions, incidents, and resolutions • Identify root causes of technical problems and propose long-term solutions • Participate in system architecture discussions, documentation, procedures, and system-level test plans • Assist with rolling out new products and services • Monitor system health, performance, and software behavior • Collaborate with developers, business analysts, technical writers, sales, legal, and finance teams • Communicate with external market-data providers, exchanges, brokers, and trading firms • Provide training and knowledge sharing for users and teammates • Stay current with technologies and trends in FinTech and market data • Follow security, quality, and compliance standards • Collaborate across the three-level Technical Support team and contribute to technical and professional growth

🎯 Requirements

• General interest in finances (trading, investments, etc) • Work experience with clients around the globe • High level of communication and soft skills • Diligence and quick response to incoming information, including tickets, monitoring, calls, notifications, and chats • Ability to identify problems and pursue resolution • Ability to work in an environment with frequently changing context (stress resistance) • Console skills, including finding/checking component configurations • Knowledge of Linux / Unix basics, including bash, configuration in etc/, and logs in log/ • Basic knowledge/understanding of Java, Python and/or C/C++ • Basic knowledge of networking and infrastructure, including IP and TCP • Basic knowledge of Computer Science, Clouds, SaaS, IaaS, and scalable solutions • Preferred: understanding of the development process from client request through production rollout • Preferred: knowledge of the roles of various systems in the development process • Preferred: experience with production platforms and systems • Preferred: continuous working experience in large companies • Preferred: ability to propose ideas to improve team operations

🏖️ Benefits

• INSS • FGTS • Life Insurance • 30 calendar days of paid vacation per year • Flexible work arrangement with the possibility of remote work from anywhere in Brazil, subject to business needs and team alignment • Meal Voucher Program (BRL 40 per working day)