Incident Manager

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devoteam

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.

📋 Description

• Govern and execute incident and problem management processes for a major banking-sector client • Lead incident debriefs within agreed SLAs and work with functional teams to establish problem ownership • Represent all incidents in service review meetings and ensure post-incident reports are complete and accurate • Lead problem review calls and provide regular updates • Examine post-incident reports throughout the problem-management lifecycle • Ensure RCA is fully completed and actions prevent recurrence • Monitor and improve ITIL incident and problem process governance and execution across the sector • Contribute to service reviews by understanding incident and problem KPIs and identifying trends and improvement opportunities • Provide problem-management reviews for P1/P2 MIM issues initiated across the sector • Monitor IT control compliance and remediation of incident and problem process risks • Ensure compliance with SLA and OLA requirements

🎯 Requirements

• Strong communication skills in both Spanish and English • Experience/knowledge of ITIL incident and problem management processes • Ability to meet SLA and OLA requirements • Ability to govern and execute incident and problem management processes • Ability to complete and ensure accuracy of post-incident reports • Ability to complete Root Cause Analysis (RCA) • Ability to monitor IT control compliance requirements and remediate process risks

🏖️ Benefits

• 100% teletrabajo / Employees can work remotely