Senior Backend Software Engineer, Routing Squad

🕒 December 17, 2025

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Diabolocom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.

📋 Description

• Extract the routing module from an existing service into a separate microservice to improve overall platform stability and speed up development by separating responsibilities. • Adapt the routing system to challenging market demands by unifying inbound and outbound channel routing, adding interaction scoring, implementing a weight distribution system, and introducing customizable routing rules and more.

🎯 Requirements

• 10+ years in software development within product-focused companies, with at least 5+ years working extensively in Java. • Experience working with relational databases (PostgreSQL preferred). • Experience with Spring Boot would be a plus. • Experience in designing and implementing effective distributed systems. Ability to make architectural decisions and evaluate their impact on system performance, scalability, and reliability. • Strong autonomy and leadership potential, with a willingness to grow into a lead role. • Comfortable working with and improving an existing codebase. • Strong engineering culture, attention to the details, business-centric mindset.

🏖️ Benefits

• A collaborative and multicultural environment with a team that fosters professionalism, values innovation, and encourages knowledge-sharing. • Work on cutting-edge distributed communication systems in a fast-growing company, with real opportunities to make an impact. • Opportunities to take on new challenges and advance your career. • High-quality IT equipment of your choice. • Flexible work arrangements and remote work options. • Regular team-building events.