Training, Quality & Recruitment Manager

🔥 13 hours ago

🇸🇪 Sweden – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎯 Recruiter

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DIB Travel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📦 Logistics

💼 Consulting

🏨 Hospitality

💰 Seed Round on 2019-12

Logistics • Consulting • Hospitality

DIB Travel is a leading Swedish tech-driven platform for business travel management, designed to simplify the travel booking process for corporate clients. Their integrated solution allows users to book trains, taxis, hotels, flights, and rental cars from a single interface while tracking expenses and CO2 emissions. With a focus on sustainability, DIB Travel offers tools for tracking carbon footprints and provides real-time analytics to enhance travel expense management and risk mitigation, ensuring safe and efficient business travel for companies.

📋 Description

• Forecast hiring needs based on volume, seasonality and growth • Own the end-to-end recruitment process for Travel Support Agents and Team Leads • Analyze EU labor markets to identify hiring markets and build a pipeline of qualified, multilingual remote talent • Design and run onboarding programs • Build and maintain training on the platform, travel products, policies and customer communication • Use QA results, customer feedback and manager input to identify improvement needs and deliver targeted training • Develop learning paths and structured development plans • Maintain the knowledge base and training materials • Own the quality assurance framework, including scorecards, standards and review routines • Review tickets, chats and calls and provide actionable feedback • Run calibration sessions • Analyze quality data, CSAT and customer feedback to identify root causes and recurring issues • Turn quality insights into training, coaching and process changes • Track ramp-up time, QA scores and CSAT and report results to the Head of Travel Support • Continuously improve processes with Travel Support Managers, Team Leads and the Head of Travel Support

🎯 Requirements

• 5+ years of experience in recruitment, training, quality assurance or team development, ideally in customer support or a contact center • Experience from the travel industry, preferably corporate travel or a travel management company • Solid, hands-on experience with Amadeus (a must) • Knowledge of LinkOnline and other travel booking and support systems • Experience designing and delivering effective training • Experience working with quality assurance (QA), including scorecards, ticket reviews and calibration • Fluent in English and Swedish, written and spoken • Able and willing to travel within Europe occasionally • Structured, with a strong sense of ownership and follow-through • Hands-on experience as a travel agent or travel support agent is nice to have • Experience hiring and training remote or distributed teams is nice to have • Experience working in Zendesk is a huge plus • Experience with Teamtailor or a similar recruitment system, and with setting up tools for training and internal knowledge sharing is nice to have • Additional Nordic or European languages are nice to have

🏖️ Benefits

• Remote work, preferably from Sweden • Flexible working hours • Opportunity to play a key role with real impact on how the support team grows and performs • Freedom to build and shape processes • Friendly, international team in a growing Swedish travel tech company