Senior Customer Onboarding Specialist

Job not on LinkedIn

🔥 1 minute ago

🇫🇷 France – Remote

⏳ Contract/Temporary

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Didomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

📣 Marketing

💰 Series B on 2021-07

Consulting • Legal • Marketing

Didomi is a leading provider of consent and preference management solutions for businesses around the world. Specializing in compliance with privacy regulations like GDPR and CPRA, Didomi helps organizations gather, manage, and streamline user consent across various digital platforms, including web, mobile, and connected TV. With products such as Consent Management Platforms (CMP) and Privacy Request tools, Didomi enables companies to build trust with their users through transparent data practices, while optimizing marketing performance and ensuring legal compliance.

📋 Description

• Manage the end-to-end onboarding journey for new customers from pre-kick-off through deployment and handover to Customer Success • Own a portfolio of customers with varying complexity • Lead kick-offs, technical audits, setup and follow-up calls, go-live monitoring, platform demos, QA, and final handover • Deliver product training and troubleshoot implementation issues • Identify workarounds and coordinate with Technical Support, Product, and Engineering on complex cases • Build expertise across Didomi's product suite: CMP, ACM, MUV, Consent Essentials, SSO, PMP, and DSAR • Identify inactive customers, blocked projects, and technical dependencies; implement follow-up, escalation, and mitigation actions • Maintain accurate onboarding data in Planhat and gather customer context before kick-off • Ensure smooth handover to the CSM or KAM • Own at least one cross-functional initiative per semester to improve onboarding, training, documentation, automation, or product expertise • Collect and structure customer feedback to help teams improve solutions and processes • Collaborate with Sales, Customer Success, Technical Support, Product, Engineering, and Marketing

🎯 Requirements

• Customer-first mindset: Empathetic, service-oriented, and able to explain complex topics clearly • Strong organizational skills and ability to manage multiple customer projects simultaneously • Able to make sound decisions, anticipate risks, and drive projects forward • Comfortable investigating implementation issues and working with technical teams • Confident leading customer meetings, delivering training, and facilitating webinars • Attentive to CRM data quality, documentation, and follow-up • Proactive in identifying opportunities to improve processes and the customer experience