Associate Field Service Technician

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises • Perform scheduled inspections, cleaning, preventive maintenance, and minor product repairs within an assigned territory • Inspect products for correct operation and resolve issues or escalate according to established procedures • Troubleshoot hardware and software failures using diagnostic tools and detailed analysis • Perform component-level hardware repairs • Clean and adjust mechanical components • Configure and install applicable software • Install, move, add, change, and remove hardware and software products (IMAC/R) • Instruct and train customers on installed hardware and software usage and operation • Schedule services, complete required paperwork, and support customer satisfaction • Participate in hardware and software training • Participate in implementing measures to achieve agreed KPIs • Assist with special projects as assigned

🎯 Requirements

• Education or equivalent work experience required • Minimum of 1–2 years of relevant Field Services experience or equivalent combination of education and experience • Good written and verbal communication skills • Driver's license and driving record satisfying Diebold Nixdorf fleet requirements

🏖️ Benefits

• Equal opportunity employer • Diversity-valuing workplace