German-Speaking Customer Service Agent

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DigiChart

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2013

DigiChart is a company; the supplied text contained only generic LinkedIn website boilerplate and did not include any company-specific description, products, or industry details. No firm information about DigiChart’s business model, customers, or technology was available in the provided content. Additional information (website, product summary, or LinkedIn company profile content) is needed to produce a definitive company description and to select appropriate industries.

📋 Description

• Handle customer inquiries and resolve insurance-related questions • Process claims, applications, policy changes, conversions, and terminations • Manage general account requests such as address updates, SEPA mandates, and account modifications • Ensure accurate data entry and compliance with GDPR and internal policies • Prepare insurance quotes (liability, accident, property, legal expenses) and perform cross-selling • Assist customers with registration for the My HUK online self-service portal • Process incoming documents (postal and email) within SLA timelines • Escalate complex cases as needed • Participate in ongoing training to maintain high performance

🎯 Requirements

• German C2 — excellent written and verbal communication • Strong empathy and listening skills • Advanced problem-solving and decision-making skills • Proven ability to handle challenging interactions calmly and professionally • High level of accuracy and compliance awareness • Solid operational skills: documentation, multitasking, process adherence • Confident working with Windows, Android, Chrome, MS Office & CRM systems • Typing: 25 WPM with 85% accuracy • High school diploma or higher

🏖️ Benefits

• Full relocation support • Structured onboarding program • Continuous refresher courses