Technical Support Advisor, Italian, English

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🔥 7 minutes ago

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DigiChart

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2013

DigiChart is a company; the supplied text contained only generic LinkedIn website boilerplate and did not include any company-specific description, products, or industry details. No firm information about DigiChart’s business model, customers, or technology was available in the provided content. Additional information (website, product summary, or LinkedIn company profile content) is needed to produce a definitive company description and to select appropriate industries.

📋 Description

• Provide technical and customer support via inbound calls, chat, and email • Assist with account access, password recovery, and device-related issues • Support troubleshooting for hardware, software, and network problems • Handle billing and digital service inquiries (apps, media, subscriptions) • Guide customers through product usage, updates, and migrations • Ensure accurate documentation of customer interactions • Follow internal procedures and quality standards

🎯 Requirements

• Fluent Italian (C1) and English (B2) • Strong PC and MS Office skills • Typing speed and accuracy meeting assessment requirements (Harver test) • Good written and verbal communication skills • Ability to work rotational shifts, including weekends • Familiarity with macOS/iOS is an advantage • Strong problem-solving and customer-focused mindset

🏖️ Benefits

• Relocation Support (optional) • Full package: Flight + hotel accommodation + real estate agency fee covered • Alternative: €250 relocation allowance + real estate agency fee covered • Paid training from day one • Private healthcare coverage • Employee discounts on products and services • Free online Greek language courses • Career growth in a global technology environment • Inclusive and multicultural workplace culture • Company-provided equipment (PC + multi-screen setup + internet router during onboarding) • Salary increases after 12 months and further increases after 3 years of service