Territory Manager – HDD Industry

🕒 April 16

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Digital Control Incorporated

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51 - 200 employees

DCI develops and produces state-of-the-art hardware and software products for the underground construction space with a track record of disruption through innovation. Our technologies are used to install underground utilities, such as fiber optics, power, and water with minimal environmental impact.

📋 Description

• - Manage relationships with dealers and other customers, providing training, technical support, and outstanding customer service. • - Propose and execute effective marketing strategies that grow sales in the assigned territory. • - Provide feedback to the product team on field issues and customer requirements. • - Give professional presentations, demos, trainings, classes, and tradeshow talks. • - Perform field testing and troubleshooting on all new or enhanced company products and provides direct feedback to Customer Service and Product Development. • - Work with dealers to develop the territory customer base and ensure their staff can support and sell our products. • - Handle customer service phone calls, questions, and general trouble-shooting issues. • - Coordinate equipment repair and customer loaner equipment.

🎯 Requirements

• - Language skills: Polish and English, additional languages are a plus. • - Will operate a company vehicle, must have a clear driving record. • - Must be able to sell value, negotiate, and analyze customer needs. • - Effective at juggling multiple tasks and prioritizing work to meet the needs of all resellers, contractors/drillers and other customers in the territory. • - Demonstrates great working knowledge of technical equipment operations, and aptitude to become an expert in advanced HDD locating techniques, theory and application. • - Excellent presentation skills to train audiences of various sizes. Demonstrates an engaging style to help others learn. • - Demonstrates great communications skills to effectively communicate technical and market information to various audiences including drillers, senior leaders and everyone in between. • - Possess strong critical thinking skills including troubleshooting, problem analysis and good judgment/decision making. • - Inquisitive about troubleshooting DCI equipment and usage to determine root causes and effective solutions. • - Demonstrates effective collaboration and innovation with the field team and across all other functions within the company. • - Excellent written and verbal communication skills. • - Bachelor’s degree or equivalent combination of work experience and education. • - Minimum of 2 years of experience in Customer Service or outside/field sales. • - Minimum of 5 years of experience and knowledge of the trenchless technology industry required. • - Demonstrates unwavering business ethics and ability to effectively manage proprietary product information. • - Be able to travel within the territory up to 50-60%. • - Able to navigate physical requirements of working in construction sites. • - Ability to use a customer database or ERP system.

🏖️ Benefits

• - Quarterly bonuses: we all share in the success of the company • - Professional Development • - Wellness Program • - Generous PTO package • - Pension contribution • - Parental leave • - An average of 11 annual paid holidays