APAC Pre-Sales & Engagement Specialist – 12-Month Fixed-Term Contract

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digital Science

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🔬 Science

📚 Education

🏢 Enterprise

Science • Education • Enterprise

Digital Science is a company dedicated to enhancing the research lifecycle through innovative technology solutions. They aim to make research processes more efficient, data more effective, and collaboration more seamless, thus driving progress in academic and industry settings. Their product portfolio includes services such as Altmetric, Dimensions, Figshare, Overleaf, and more, which support various research stages from data management to publication. They focus on advancing open and responsible research while maintaining partnerships across academic, governmental, and industrial sectors. Digital Science actively contributes to the evolution of open access and research integrity standards.

📋 Description

• Deliver tailored demonstrations of Dimensions and Altmetric aligned with prospects’ business challenges • Assess prospect requirements and pain points and tailor product pitches • Collaborate with Sales on demo strategies and provide real-time prospect support • Identify complex solution needs and involve Solutions Architects or specialists • Lead trial implementation sessions and provide hands-on training • Contribute to proposals and RFP/RFI responses • Support prospective APAC reseller partner conversations with product demonstrations • Train confirmed reseller partners on Dimensions and Altmetric, including coordinating local-language training • Support Academic and Government & Funder customers with feature adoption and best practices • Deliver web-based customer training and onboarding • Monitor usage and engagement to identify additional support opportunities • Identify churn risks and growth opportunities and work with internal teams • Serve as the primary technical advisor during the sales process • Document prospect and customer feedback and use cases for Sales, Product, Marketing, and Customer Experience teams • Maintain deep product knowledge and share updates with internal teams and customers • Monitor industry trends and competitor offerings • Conduct client and prospect webinars • Produce FAQ, knowledge content, and internal documentation

🎯 Requirements

• Proven experience in pre-sales, product sales, and/or customer engagement, ideally within a SaaS or technology-driven organization • Technical proficiency and ability to quickly learn and confidently demonstrate product functionality • Excellent communication skills and ability to translate technical concepts into business value for diverse audiences • Confident public speaking for virtual meetings, webinars, and conferences • Organized, detail-oriented, autonomous self-starter comfortable in a fast-paced, remotely distributed environment with ambiguity • Ability to manage multiple pre-sales and post-sale customer engagements simultaneously • Patient and empathetic approach with a passion for customer advocacy • Must reside in Australia

🏖️ Benefits

• Investment in innovative businesses and technologies advancing open, efficient, and effective research • Diverse and inclusive workplace • Equal opportunity employment • Supportive culture focused on collaboration, openness, community, and professional growth