APAC Pre-Sales & Engagement Specialist – 12-Month Fixed-Term Contract

🕒 August 20

🇦🇺 Australia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

👻 Ghost score 47%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digital Science

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🔬 Science

📚 Education

🏢 Enterprise

Science • Education • Enterprise

Digital Science is a company dedicated to enhancing the research lifecycle through innovative technology solutions. They aim to make research processes more efficient, data more effective, and collaboration more seamless, thus driving progress in academic and industry settings. Their product portfolio includes services such as Altmetric, Dimensions, Figshare, Overleaf, and more, which support various research stages from data management to publication. They focus on advancing open and responsible research while maintaining partnerships across academic, governmental, and industrial sectors. Digital Science actively contributes to the evolution of open access and research integrity standards.

📋 Description

• Deliver tailored demonstrations of Dimensions and Altmetric aligned with prospects’ business challenges and objectives • Assess prospect requirements and pain points and tailor product pitches • Collaborate with Sales on demo strategies and provide real-time prospect support • Identify needs for complex solutions and involve Solutions Architects or specialists • Lead trial implementation sessions, provide hands-on training, and answer product questions • Contribute to proposals and request for proposal/information responses • Support prospective APAC reseller partner conversations through product demonstrations • Train confirmed reseller partners on Dimensions and Altmetric • Support Academic and Government & Funder customers with feature adoption and best practices • Deliver web-based customer training and onboarding • Monitor usage and engagement patterns to identify training and support opportunities • Identify churn risks and growth opportunities and coordinate with internal teams • Act as the primary technical advisor during the sales process • Document prospect and customer feedback and use cases for Sales, Product, Marketing, and Customer Experience teams • Maintain deep knowledge of Dimensions and Altmetric and share product updates • Track industry trends and competitor offerings • Conduct regular client and prospect webinars • Produce FAQ, knowledge content, and internal documentation

🎯 Requirements

• Proven experience in pre-sales, product sales, and/or customer engagement, ideally within a SaaS or technology-driven organization • Technical proficiency and ability to quickly learn and confidently demonstrate product functionality • Excellent communication skills and ability to translate technical concepts into business value for diverse audiences • Confident public speaking and ability to present to small and large groups in virtual meetings, webinars, and conferences • Organized, detail-oriented, autonomous self-starter comfortable in a fast-paced, remotely distributed environment with ambiguity • Ability to manage multiple pre-sales and post-sale customer engagements simultaneously • Patient and empathetic under pressure, with a genuine passion for customer advocacy • Must reside in Australia • Ability to support prospective reseller partners across the Asia-Pacific region • Ability to coordinate local-language product training in some markets

🏖️ Benefits

• Equal opportunity employer committed to a diverse, inclusive workplace where every individual feels valued and belongs • Supportive, collaborative and inclusive workplace culture • Opportunity to work with innovative businesses and technologies advancing open, efficient and effective research • 12-month fixed-term contract with potential evaluation for permanence (not guaranteed)

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