Customer Care Executive

🕒 November 26, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers, ensuring a timely and professional response to inquiries. • Handle customer complaints and provide effective solutions, maintaining a high level of customer satisfaction. • Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed. • Collaborate with internal teams to resolve complex customer issues and escalate when necessary. • Maintain a thorough understanding of our products and services to offer tailored recommendations. • Ensure data privacy and security by adhering to company policies and guidelines. • Document customer interactions and maintain accurate records for future reference. • Identify areas for process improvement and suggest enhancements to the customer support system. • Actively participate in team meetings and contribute to the continuous improvement of customer service strategies. • Maintain a positive and professional attitude, representing the company's brand and values.

🎯 Requirements

• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 2 years of experience in a customer care or support role, preferably in a collections or telecollection environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments. • Strong problem-solving and critical thinking skills, with a customer-centric approach to issue resolution. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work independently and manage a high volume of customer interactions efficiently. • Excellent time management and organizational skills, with the ability to prioritize tasks. • A positive and empathetic attitude, with a focus on delivering exceptional customer service. • Willingness to continuously learn and adapt to new technologies and processes. • Fluency in English is mandatory; proficiency in additional languages is an asset.

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