Product Support Specialist

🕒 November 25, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Writesonic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Writesonic is an AI-powered SaaS platform that helps companies track and improve their visibility in AI search platforms (ChatGPT, Gemini, Perplexity and others) and traditional search. It provides AI-driven SEO analytics, content creation and optimization, automated technical SEO fixes, and actionable citation/outreach tools, targeting marketing and enterprise teams with enterprise-grade security and integrations.

📋 Description

• Deliver timely, empathetic, and effective support to customers via chat, email, and community channels. • Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions. • Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value. • Create and maintain documentation: FAQs, knowledge base articles, and best practice guides. • Proactively identify trends in customer feedback and share insights with the product team. • Act as the customer’s voice internally, helping shape a better product experience. • Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.

🎯 Requirements

• 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools. • Excellent communication skills (written & verbal) with the ability to simplify complex concepts. • Experience using support platforms like Intercom, Zendesk, or Freshdesk. • Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues. • Passion for customer experience—empathetic, patient, and proactive. • A fast learner who thrives in a high-growth, remote-first startup environment.