Customer Service Associate

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🕒 January 14

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle inbound and outbound customer calls and emails with a friendly and professional demeanor. • Promptly and accurately resolve customer inquiries and issues, ensuring a high level of satisfaction. • Coordinate with internal teams, such as support and product development, to gather relevant information and provide timely solutions. • Maintain accurate records of customer interactions and feedback, ensuring data integrity. • Identify and escalate priority issues to the appropriate team leads or managers for further action. • Provide regular updates to customers on the status of their inquiries or requests. • Actively listen to customer feedback and suggestions, and communicate these insights to the relevant departments for improvement. • Ensure compliance with company policies and procedures during customer interactions. • Maintain a positive and helpful attitude, even in challenging situations, to uphold our company's reputation. • Continuously seek opportunities to enhance your customer service skills and stay updated on industry best practices.

🎯 Requirements

• A high school diploma or equivalent is required, with a preference for candidates with some college education or relevant certifications. • Minimum 1-2 years of experience in a customer service role, preferably in a call center or similar environment. • Excellent verbal and written communication skills, with the ability to adapt your communication style to different audiences. • Strong active listening skills and a customer-centric approach to problem-solving. • Proficiency in using computers and customer relationship management (CRM) software. • Ability to work independently and manage multiple tasks simultaneously. • Excellent time management and organizational skills, with a focus on meeting deadlines. • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service. • Willingness to learn and adapt to new technologies and processes. • Fluency in English is mandatory, with proficiency in additional languages being an advantage.