Customer Service Associate

Job not on LinkedIn

🕒 December 27, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Contact customers with outstanding debts to discuss their financial situation and payment options. • Negotiate and agree on realistic payment plans, considering the customer's ability to pay. • Maintain accurate records of all customer interactions and payment arrangements. • Provide excellent customer service, ensuring a positive and professional experience. • Identify and escalate potential fraud or abuse cases as per company policy. • Collaborate with internal teams to ensure a seamless customer experience. • Stay updated with industry trends and best practices in debt collection. • Adhere to all legal and ethical guidelines for debt collection practices. • Participate in team meetings and provide regular updates on collection progress.

🎯 Requirements

• High school diploma or equivalent; college degree preferred. • Minimum 1 year of experience in customer service or a related field. • Excellent verbal and written communication skills. • Strong negotiation and conflict resolution abilities. • Empathy and a customer-centric approach. • Ability to work independently and manage a high volume of cases. • Proficiency in Microsoft Office or similar software. • Basic knowledge of debt collection laws and regulations. • Strong organizational skills and attention to detail. • Willingness to undergo training and development opportunities.

🏖️ Benefits

• Company provides training and development opportunities